Help centre
Frequently asked questions
Orders & Payment
Which payment methods do you accept?
UPI (Google Pay, PhonePe, Paytm and all UPI apps), credit and debit cards (Visa, Mastercard, RuPay), net banking, wallets and Cash on Delivery. Online payments are processed securely by Razorpay.
Is Cash on Delivery available?
Yes, COD is available across most PIN codes in India on orders up to ₹15,000. You can check COD availability for your PIN code on any product page.
How do I use a coupon code?
Enter the code in the ‘Coupon code’ box in your bag or at checkout and tap Apply. Only one coupon can be used per order.
Can I change or cancel my order?
You can cancel within 12 hours of placing the order, as long as it hasn't been dispatched. Made-to-order and custom-sized outfits can't be cancelled once production starts. Message us on WhatsApp with your order number.
Shipping & Delivery
How much does shipping cost?
Shipping is free on orders above ₹1,499. Below that, standard shipping is ₹99. Express shipping is available for ₹149.
When will my order arrive?
Ready-to-ship styles dispatch in 1–2 working days; made-to-order outfits take 7–12 working days (shown on each product). After dispatch, delivery takes 2–3 days within Gujarat and 3–7 days elsewhere in India.
How can I track my order?
You'll receive the tracking link on email, SMS and WhatsApp as soon as your order ships. You can also use the Track Order page.
Do you ship internationally?
We currently deliver within India. For international orders, message us on WhatsApp and we'll arrange it for you.
Size & Fit
How do I choose my size?
Use the Size Guide on each product page. Measure your bust, waist and hip and pick the size that matches. If you're between sizes, go one size up — every outfit has ~2" ease built in.
Do you offer custom sizing?
Yes! Choose ‘Custom’ as your size and our team will contact you on WhatsApp for your measurements before we stitch. There is no extra charge for custom sizing on most styles.
Can I get sleeves or length changed?
Absolutely — sleeves, length, neckline depth and lining can be adjusted on most outfits. Just mention it in the order note or message us on WhatsApp.
Returns & Exchange
What is your exchange policy?
You can request a size exchange within 7 days of delivery. The outfit must be unused, unwashed and have all tags attached.
Do you accept returns?
We accept returns only for damaged, defective or wrong items. Please record an unboxing video — it helps us resolve your request quickly.
Are sale or custom items exchangeable?
Custom-sized, altered and made-to-order outfits are not eligible for exchange unless they arrive damaged or defective.
Care & Quality
Will the digital print fade?
Our prints use high-quality, colour-fast inks. Follow the care label — cold, gentle wash, dry in shade — and your prints will stay vivid for years.
Do the photos match the actual colour?
We shoot in natural light and colour-correct every photo, but slight variation can happen because of screen settings. If you'd like a video of the actual piece, just ask us on WhatsApp.
Still have a question?
Our team replies on WhatsApp within minutes during working hours.
Chat with us