Privacy Policy

Information we collect

• Details you give us: name, phone/WhatsApp number, email, delivery and billing addresses, and measurements for custom orders.
• Order details: products purchased, payment method (not your card details) and order history.
• Technical data: device, browser and pages visited, collected through cookies to keep the site working and improve it.

How we use it

• To process, ship and support your orders.
• To send order updates on email, SMS and WhatsApp.
• To send offers and new-arrival alerts — only if you opt in. You can unsubscribe at any time.
• To prevent fraud and meet legal and tax (GST) obligations.

Payments

Online payments are processed by Razorpay, a PCI-DSS compliant payment gateway. We never see or store your full card, UPI PIN or net-banking credentials.

Sharing

We share only what's needed with trusted partners — courier companies to deliver your order, payment gateways to process payments, and service providers who help us run the store. We never sell your personal data.

Your choices

You can ask us to access, correct or delete your personal data, or withdraw consent for marketing, at any time: WhatsApp +91 97193 49297 or email suvastramlabel@gmail.com.

Who is responsible for your data

Your personal data is collected and processed by Suvastram Label, a sole proprietorship of Mamta, 2nd Floor, Plot No. 4/6, Khatodara Industrial Society, Ring Road, Khatodara Wadi, Surat, Gujarat – 395002, India (GSTIN 24CFPPM3946H1Z3; Udyam UDYAM-GJ-22-0668055), in line with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

Grievance Officer

If you have a complaint or concern, contact our Grievance Officer: Mamta (Proprietor), Suvastram Label, 2nd Floor, Plot No. 4/6, Khatodara Industrial Society, Ring Road, Khatodara Wadi, Surat, Gujarat – 395002. Email suvastramlabel@gmail.com · Phone +91 97193 49297 (Mon – Sat, 10:30 AM – 7:00 PM IST).

We acknowledge every complaint within 48 hours and resolve it within one month of receipt.