Return & Exchange Policy

Size exchange

Didn't get the fit right? Request an exchange within 7 days of delivery for a different size of the same style (subject to availability). If the size isn't available, we'll issue store credit valid for 12 months.

Returns for damaged, defective or wrong items

If your outfit arrives damaged, defective or different from what you ordered, tell us within 48 hours of delivery with photos and an unboxing video. We'll arrange a free pickup and send a replacement, or refund you in full.

Conditions

• Items must be unused, unwashed, unaltered and returned with all original tags and packaging.
• Custom-sized, altered, made-to-order and hand-painted outfits can't be exchanged unless damaged or defective.
• Items bought at special prices can be exchanged for size only.
• Innerwear-style blouses/cholis that have been worn can't be exchanged for hygiene reasons.

How to request

• Message us on WhatsApp +91 97193 49297 or email suvastramlabel@gmail.com with your order number.
• We'll schedule a reverse pickup in serviceable PIN codes (or share the address to self-ship; we reimburse up to ₹100).
• Once the item passes our quality check, we dispatch your exchange within 2–3 working days.

Refunds

• Once your return is received and approved, we initiate the refund within 2 working days.
• Refunds go back to the original payment method (UPI, card, net banking or wallet) and are usually credited within 5–7 working days, depending on your bank.
• For Cash on Delivery orders we refund to your UPI ID or bank account.
• If money was debited but your order wasn't placed (for example, a payment failed or timed out), the amount is refunded automatically to your account within 5–7 working days.